Terms of service

Refund & Returns Policy

Cosmic Cards Collectibles Ltd

Last updated: 25 October 2026

1. About This Policy

This Refund & Returns Policy applies to orders placed through the Cosmic Cards website, including orders made by individual consumers and business customers.

Different legal rights may apply depending on whether you purchase products for personal use or for business purposes. Nothing in this policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded, restricted or limited under applicable UK law.

2. Order Cancellations

2.1 Cancellation Within One Hour

Customers may request cancellation of an order within one hour of placing it by contacting us in writing at cosmiccardsgb@outlook.com.

Please include your order number and the email address used to place the order.

We will confirm whether the cancellation has been accepted.

Where a cancellation is accepted and a refund is due, it will be processed in accordance with applicable law and the relevant payment provider's procedures.

For consumer purchases, this one-hour policy does not replace or restrict any statutory cancellation rights.Consumers may have a legal right to cancel qualifying online purchases within 14 days of receiving their goods, subject to applicable exceptions.

2.2 Cancellations After One Hour

After the initial one-hour period, cancellation requests may be considered at our discretion, subject to applicable law and the terms governing the order.

Orders may already have entered the supplier ordering, allocation, packing or dispatch process, which may limit our ability to stop fulfilment.

For business-to-business purchases, cancellation rights will be determined by the agreed contract and applicable law.

For consumer purchases, statutory cancellation rights remain unaffected.

3. Consumer Change-of-Mind Returns

Consumers purchasing qualifying products online generally have the right to cancel their purchase within 14 days of receiving the goods. They then generally have a further 14 days to return the goods after notifying us of cancellation.

Certain exceptions may apply under consumer law.

Where a consumer exercises a statutory cancellation right, products must be returned in accordance with the applicable legal requirements.

We may recover the direct cost of return postage where the law permits and the customer was appropriately informed before purchase.

We will not charge a restocking fee or make a deduction that unlawfully reduces a consumer's statutory refund.

4. Discretionary Returns and Restocking Fees

Outside statutory cancellation rights, we may agree to accept returns at our discretion.

Where we agree to a discretionary return, the following conditions may apply:

The return must be authorised by Cosmic Cards Collectibles Ltd in writing before the goods are sent back.
Products should be unused and in their original condition.
Sealed trading card products should remain factory-sealed, with their original packaging intact.
Products must be packaged securely for return.
Proof of purchase or the original order number must be provided.

A 10% restocking fee may apply to approved discretionary returns, calculated against the value of the returned products, where permitted by law and the applicable contract.

This fee will not apply where it would unlawfully restrict a customer's statutory rights or remedies.

We may refuse discretionary returns that do not meet the agreed return conditions, subject to applicable law.

5. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incomplete or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the affected products and packaging, where appropriate.

We will assess the issue and work with you to determine an appropriate resolution.

Depending on the circumstances and applicable law, this may include a replacement, repair where appropriate, partial refund, full refund or another appropriate remedy.

No restocking fee will be charged where doing so would unlawfully restrict your legal rights.

Please retain the affected products and packaging until we have advised you how to proceed.

6. Return Authorisation and Shipping

Please contact us before returning products so we can provide the appropriate instructions.

For discretionary returns, customers are responsible for return delivery costs unless we agree otherwise in writing.

Where goods are faulty, damaged, incorrectly supplied or otherwise subject to a legal remedy, responsibility for return costs will be determined in accordance with applicable law.

Products should be packaged securely to minimise the risk of damage during transit.

7. Refund Processing

Once returned products have been received, we will inspect them where appropriate and determine the refund due.

Our standard target is to process eligible refunds within seven calendar days of receiving the returned goods.

This is an operational target and does not extend any shorter statutory refund deadline. Where applicable law requires a refund sooner, we will comply with that requirement.

For approved discretionary returns, any applicable restocking fee will be explained before the return is finalised.

Refunds will ordinarily be issued to the original payment method unless another method is agreed where legally permitted.

The time taken for the funds to appear in your account may depend on your bank, card provider or payment service.

8. Supplier-Sourced Products and Pre-Orders

Some products may be ordered from suppliers after a customer places an order.

Availability and estimated dispatch dates will be communicated in good faith but may be subject to supplier availability.

If we cannot fulfil an order or a significant delay occurs, we will contact you to explain the situation and discuss the available options.

Any cancellation, refund or other remedy arising from non-delivery or failure to fulfil an order will be handled in accordance with the applicable contract and law.

Supplier delays or the fact that we have already purchased stock do not remove any legal obligations we owe to our customers.

9. Contact Us

For cancellation requests, return authorisation or refund enquiries, please contact: